Appointment Scheduling

Is 1-888-GO-ANSWER! able to use scheduling software other than Google Calendar?

Using Google Calendar's Layering feature

Automated Services

How is IVR setup for my account?

Billing

Am I able to put my account on hold?

What are accepted forms of payment?

What do I expect from my first bill?

Which service plan best suits my business?

Will I see any taxes on my invoice?

Will my sub accounts be charged separately?

Will my unused minutes roll over?

With limited funds, is it possible to keep my invoices low?

Are there any contracts?

How are your minutes measured?

How do I change my call plan?

If I decide on canceling my account, how will my last monthly payment be billed?

How does 1-888-GO-ANSWER! calculate my bill?

How much time is necessary before canceling a service?

If I go over my free minutes during the 14-day trial, will I be charged?

Am I required to pay a set-up fee or activation fee?

Call Center Backup/Technical Data

Before the phone is answered, how long will the customer have to wait?

When a customer is placed on hold, what do they hear and is it customizable?

Call Forwarding

How do I forward my Google Voice number to 1-888-GO-ANSWER?

If I need to forward and un-forward my calls, what do I do?

How do I retrieve my call forwarding number if I forgot it?

How will forwarding my calls affect my invoice?

If I cancel my service, can I keep my toll-free number?

Am I able to forward an international phone numbers to 1-888-GO-ANSWER!?

Problems that may occur when using Google Voice in correspondence with 1-888-GO-ANSWER!

Why isn't my forwarding number working?

When 1-888-GO-ANSWER! calls me, what will I see on my caller ID?

Capabilities

Can your call center handle high call volumes for advertisements?

Is 1-888-GO-ANSWER! able to process a credit card transaction through my company's website?

Compatibility

Can I merge Salesforce with my 1-888-GO-ANSWER! account?

Can multiple calls be answered at once or will my callers hear a busy signal?

Can I use my own chat software?

Dedicated Agents

How do you train dedicated agents?

What is the availability of dedicated agents?

General Information

Are translation services offered by 1-888-GO-ANSWER!?

Why was the Caller ID not listed on my message?

Will the same receptionist be answering all my calls?

Can calls be transferred to male only or female only if necessary?

How can I access a copy of my script?

How do I contact 1-888-GO-ANSWER!?

How do I send test messages?

If I decide to cancel my service, will I be able to keep my number?

What are sub-accounts?

What type of numbers are provided by 1-888-GO-ANSWER!?

Where can I send my on-call schedule?

Getting Started

Can 1-888-GO-ANSWER! record my IVR greeting?

Can receptionists change their greeting depending on the time of day?

Fully take advantage of 1-888-GO-ANSWER!'s free trial

Messaging Options/Call Script

Am I able to include FAQs on my on-call script?

How to personalize your call scripts?

On-Call Reach Vs Call Patching

Can I send messages to more than one employee?

How do I write good FAQs?

Can calls be transferred to different departments/personnel based on location or type of call?

Do I have access to sample scripts, If I need help writing an ideal script for my company?

How can my messages be delivered from 1-888-GO-ANSWER!?

How do I change my script or account settings?

If I am temporarily out of the office because of vacation or sickness, how do I inform 1-888-GO-ANSWER! about account changes?

The call was patched to my phone, but no one answered/did not receive a message.

What is the "Backup procedure" and why do I need it in my script?

Why can't I find my 1-888-GO-ANSWER! Emails and how do I prevent my emails going to my spam folder?

Privacy/Security

Are my messages secure?

How does 1-888-GO-ANSWER! ensure that clients' personal information is safe and secure?

Can 1-888-GO-ANSWER! handle accounts that require HIPAA compliance?

What is the availability of dedicated agents?

Our dedicated agents are available Monday through Friday between 9am and 5pm (EST). If a company wishes to have agents available on the weekend or outside our usual timeframe, please request your hours at 1-888-GO-ANSWER (462-6793).

Last modified: December 27, 2016