How do I write good FAQs?

  • Choose questions that are actually "frequently asked"
    Look through old emails, voicemail, or text message to select questions that have repeatedly come up.

  • Keep your questions simple and to the point
    Complex questions will confuse your clients even more!

  • Get Organized:
    Group questing together that are related to similar topics. This will lessen the time it takes receptionists to find answers for clients.

  • Common Facts included in FAQs
    You may choose to include: links for your Website, business hours, address, description of your service/product, or office phone number.

Last modified: December 27, 2016