On-Call Reach Vs Call Patching

1-888-GO-ANSWER! offers two easy message taking options: on-call reach or call patching

Call Patching:

Call-patching is when 1-888-GO-ANSWER! receptionists transfer calls while the caller is on hold. If you would like to use this feature, please provide us with a list of numbers and employees that we should patch the calls to. Also, provide us with the order in which we should contact employees or any alternate numbers. If the we are unable to reach employees through call patching after two 2 calls, our receptionists will take messages from your clients. Call-Patching can be used 24/7 if your employees are available to take your calls.


On-Call Reach:

On-Call reach is when our receptionists disconnect our call with your client and automatically call specified employees with the message/information. If you would like to use this feature, please provide us with a list of numbers and employees that we should reach out to. Also, provide us with the order in which we should contact employees or any alternate numbers. Please inform us how long we should wait if no one answer and how many people we should call/retry before taking a message.


Last modified: December 27, 2016