Appointment Scheduling

  • Is 1-888-GO-ANSWER! able to use scheduling software other than Google Calendar?
  • Using Google Calendar's Layering feature

Automated Services

  • How is IVR setup for my account?

Billing

  • Am I able to put my account on hold?
  • What are accepted forms of payment?
  • What do I expect from my first bill?
  • Which service plan best suits my business?
  • Will I see any taxes on my invoice?
  • Will my sub accounts be charged separately?
  • Will my unused minutes roll over?
  • With limited funds, is it possible to keep my invoices low?
  • Are there any contracts?
  • How are your minutes measured?
  • How do I change my call plan?
  • If I decide on canceling my account, how will my last monthly payment be billed?
  • How does 1-888-GO-ANSWER! calculate my bill?
  • How much time is necessary before canceling a service?
  • If I go over my free minutes during the 14-day trial, will I be charged?
  • Am I required to pay a set-up fee or activation fee?

Call Center Backup/Technical Data

  • Before the phone is answered, how long will the customer have to wait?
  • When a customer is placed on hold, what do they hear and is it customizable?

Call Forwarding

  • How do I forward my Google Voice number to 1-888-GO-ANSWER?
  • If I need to forward and un-forward my calls, what do I do?
  • How do I retrieve my call forwarding number if I forgot it?
  • How will forwarding my calls affect my invoice?
  • If I cancel my service, can I keep my toll-free number?
  • Am I able to forward an international phone numbers to 1-888-GO-ANSWER!?
  • Problems that may occur when using Google Voice in correspondence with 1-888-GO-ANSWER!
  • Why isn't my forwarding number working?
  • When 1-888-GO-ANSWER! calls me, what will I see on my caller ID?

Capabilities

  • Can your call center handle high call volumes for advertisements?
  • Is 1-888-GO-ANSWER! able to process a credit card transaction through my company's website?

Compatibility

  • Can I merge Salesforce with my 1-888-GO-ANSWER! account?
  • Can multiple calls be answered at once or will my callers hear a busy signal?
  • Can I use my own chat software?

Dedicated Agents

  • How do you train dedicated agents?
  • What is the availability of dedicated agents?

General Information

  • Are translation services offered by 1-888-GO-ANSWER!?
  • Why was the Caller ID not listed on my message?
  • Will the same receptionist be answering all my calls?
  • Can calls be transferred to male only or female only if necessary?
  • How can I access a copy of my script?
  • How do I contact 1-888-GO-ANSWER!?
  • How do I send test messages?
  • If I decide to cancel my service, will I be able to keep my number?
  • What are sub-accounts?
  • What type of numbers are provided by 1-888-GO-ANSWER!?
  • Where can I send my on-call schedule?

Getting Started

  • Can 1-888-GO-ANSWER! record my IVR greeting?
  • Can receptionists change their greeting depending on the time of day?
  • Fully take advantage of 1-888-GO-ANSWER!'s free trial

Messaging Options/Call Script

  • Am I able to include FAQs on my on-call script?
  • How to personalize your call scripts?
  • On-Call Reach Vs Call Patching
  • Can I send messages to more than one employee?
  • How do I write good FAQs?
  • Can calls be transferred to different departments/personnel based on location or type of call?
  • Do I have access to sample scripts, If I need help writing an ideal script for my company?
  • How can my messages be delivered from 1-888-GO-ANSWER!?
  • How do I change my script or account settings?
  • If I am temporarily out of the office because of vacation or sickness, how do I inform 1-888-GO-ANSWER! about account changes?
  • The call was patched to my phone, but no one answered/did not receive a message.
  • What is the "Backup procedure" and why do I need it in my script?
  • Why can't I find my 1-888-GO-ANSWER! Emails and how do I prevent my emails going to my spam folder?

Privacy/Security

  • Are my messages secure?
  • How does 1-888-GO-ANSWER! ensure that clients' personal information is safe and secure?
  • Can 1-888-GO-ANSWER! handle accounts that require HIPAA compliance?

© Copyright 2023 - 1-888-GO-ANSWER!