When using Google Voice to forward calls, you may encounter these common issues:

Your phone line may automatically disengage with our server:

If you see a voicemail alert from Google Voice on your cellular phone, that is a good sign that your calls may not be forwarding to us. To re-verify your forwarding number:

1. Log on to your Google Voice Account.
2. On the top right click the gear icon to access the settings.
3. Select the Phone tab under Settings.
4. Select the Verify Now button.
5. Wait for a call that will verify your mobile device.

Your calls may not connect with our receptionists, although it connected with our server.

If this issue occurs, it means that you have successfully connected to our servers, but your setting are configured incorrectly. To check settings, follow these steps:

1. Log on to your Google Voice Account.
2. On the top right click the gear icon to access the settings.
3. Select the Calls tabs and turn Off the radio button option in Call Screening section.
4. Make sure your Caller Id Incoming is set to Display Callers Number (This is in Calls tab).
5. Select Groups and Circle tab and click Edit (Turn Off call screening for all types of calls you want 1-888-GO-ANSWER! to accept.

Multiple calls at the same time, may result in no calls connecting to our receptionists.

Only one call can be operating at a time, so if multiple calls come in they will be sent straight to voicemail.

If you still have any questions regarding Google Voice, feel free to contact our customer service team at 1-888-GO-ANSWER (462-6793) or hello@1888goanswer.com.

Last modified: December 30, 1979