How is IVR setup for my account?

1-888-GO-ANSWER! requires any custom IVR greeting to be sent to us in MP3 or WAV format. If you prefer to take advantage of our professional recording artist to record your IVR simply call 1-888-GO-ANSWER (462-6793) with your script. (Although IVR is free, professional IVR recordings will be an additional cost). If you would like for 1-888-GO-ANSWER! to record your IVR make sure you provide us with any department extensions or emails.

When recording your IVR, the recording should always start with, "For quality assurance, this call may be recorded."

Every recording that represents a different department or service, must be recorded separately.

For example:

  • Recording 1- (For Service A, "Press 1")
  • Recording 2- (For Service B, "Press 2")

New automated greetings take approximately 48 hours to be processed and programmed to your account.

If you have any questions regarding IVR or your script, please call us at 1-888-GO-ANSWER (462-6793) or email us at

Last modified: December 30, 1979